The information we collect depends on the way in which you interact with FrostProxy, the choices you make (including your privacy settings), the Services and features you use, your location, and applicable law. When you are asked to provide personal information, you may decline. But if you choose not to provide information that is necessary to provide certain Services, those Services may not be available or may not function completely or correctly.
When you visit the Site or otherwise engage with us outside of the Services When you visit the Site we gather certain technical information from your browser or device automatically and may store it internally or with various third-party analytics providers. To the extent that this automatically-collected data is personal information as defined in your jurisdiction, we will treat the data as personal information in accordance with this Policy. This information we collect includes: Geolocation data. To the extent such data is determinable from your IP address. Identifiers and device information. Such as your device’s operating system, device identifier and other device information, user agent string, Internet Protocol (IP) address, access times, browser type, and log data detailing your interactions with our Site. Information collected through social media and other platforms. We receive information about you when you engage with us through various third party platforms, for example, by liking us on Facebook, connecting on LinkedIn or GitHub, or following us on Twitter or Instagram. The data we exchange with these third party platforms may depend upon your privacy settings with these platforms. We are not responsible for the data protection and use practices of these third party platforms. Please see their privacy policies to learn how they use your information. When you use the Agent and the Proxy Service When you use the FrostProxy Agent to establish network access via the FrostProxy Proxy Service, we collect certain information from the environment where the Agent is running and from connections through the Proxy Service. This information includes: The IP address of the network within which you are running the FrostProxy Agent Details about the machine on which the FrostProxy Agent is running, including but not limited to its operating system and CPU architecture, and anonymized information about the hardware and software environment The IP addresses of connections through the Proxy Service When you use the FrostProxy Services other than the FrostProxy Agent and the Proxy Service When you use the FrostProxy Services other than the FrostProxy Agent and the Proxy Service, we collect certain information from your browser or device automatically including: IP addresses of all requests Your HTTP client user agent
When you visit the Site or otherwise engage with us outside of the Services Certain parts of our Site may ask you to provide personal information voluntarily. We collect and store personal information that you directly provide us through our Site, including when establishing an account, through interactions on social media, application for a job, when downloading information from our Site, and at events and via other sales and marketing activities. We will collect certain personal information so that we may fulfill your request or contact you in connection with our sales and marketing activities in accordance with your stated marketing preferences. Information we collect includes: Contact information. Such as your name, email address, phone number, mailing address, and billing address. Communications content. Including any data you enter into any open text fields (for example, in web forms or chat), and communications with us on social media and other platforms (like GitHub and Twitter), through phone, or messaging services (like Slack). When you use the Agent and the Proxy Service When we receive connections to the Proxy Service we transmit all data received by the Proxy Service (the “Proxied Data”) to the destination you’ve configured. Such Proxied Data may include personal information should you choose to include it. We are not able to view the Proxied Data if it is encrypted before it reaches the Proxy Service and decrypted after it passes through the Proxy Service. When the Proxy Service receives unencrypted information, or when you configure the Proxy Service or the Agent to handle encryption and decryption on your behalf, we only process the Proxied Data in compliance with your configuration. When you use the FrostProxy Account Management Dashboard or the FrostProxy API You may provide us with information such as: Account information: such as your email address or username and password when you sign up for an account; Configuration data: such as domain names, IP addresses, and various authentication keys; and Payment data: such as your payment card number, expiration date, CVV code and billing address, and your tax ID if applicable (please note that your payment card information is transmitted directly to our third-party payment processors; we only store the last four digits of your payment card number and your billing address for later reference). When you use the FrostProxy Services You may provide certain personal information to us through the use of the FrostProxy Services, for example, when you register for a FrostProxy account to access and use the Services, interact with customer support, or send us an email or communicate with us in any way. Personal information we collect may include: Business contact information: such as your name, job title, organization, phone number, email address, and country; Demographic data: your job title, company name, city, state, and country; Marketing information: such as your contact preferences; and Support data: such as personal information you provide or we otherwise access in connection with support queries we receive from you.
Information we receive from affiliates or partners We may occasionally receive your personal information from third parties including our affiliates, marketing, and research partners. The types of information we collect from third parties may include contact information, demographic data, content, and employment affiliation. These third parties may enrich our data concerning you with additional personal information, based on personal information in our possession which we provided to them for this purpose. Information we receive when you add a third-party integration Also, if you integrate or link a third party service with our Services, we may receive personal information about you from that third party based on the permissions you established with such third party service, and that third party's privacy practices. The types of information we collect from third parties may include contact information, demographic data, and content. For example, we may obtain information from a third party in response to a request for user authentication. We use this information to maintain and improve the accuracy of the records we hold about you, identify new customers, and provide a more tailored advertising experience. We may combine this information with other information we collect about you through our Site and other Services.
FrostProxy uses personal information for the following business purposes identified below. Providing the Services. We process your personal information to provide, maintain, and improve the FrostProxy Services. Communicating with you about the Services. We may send you service and technical emails and other types of notifications (for example, product updates and improvements) as part of administering and providing the FrostProxy Services. In most cases you cannot opt out of these communications but if an opt-out is available, the communication will provide instructions to opt out. Providing necessary functionality. We process your personal information in order to provide you with the necessary functionality required during your use of the FrostProxy Services. Transmitting Proxied Data. To the extent Proxied Data includes personal information, we process it as described in the section “PERSONAL INFORMATION WE COLLECT” above. To facilitate transactions. We process your personal information to complete transactions, and send you related information, including purchase confirmations and invoices, to perform our agreement with you. Handling contact and support requests: If you request support, or if you contact us by other means including via a phone call, we process your personal information to perform our agreement with you, or (if we have not entered into an agreement with you) to the extent it is necessary to fulfill your requests and communicate with you. Administering Events. We process your personal information to plan and host events or webinars for which you have registered or that you attend, including sending related communications, billing, registration and connecting you with other event attendees. Developing and improving our Site and other Services. We process your personal information to analyze trends and to track your usage of and interactions with our Site, the other Services, and our marketing activities to the extent it is necessary for us to develop, improve and troubleshoot, and to provide you with more relevant content and service offerings, or in reliance on your consent. Sending marketing communications. We will process your personal information for marketing purposes in accordance with your stated preferences, such as to communicate with you via email, SMS, or telephone about services, features, surveys, newsletters, promotions or events we think may be of interest to you. Please see the "Your Privacy Rights" section below, to learn how you can control the processing of your personal information for marketing purposes. Displaying personalized advertisements and content. We process your personal information to conduct marketing research, advertise to you, provide personalized information about us on and off our Site and to provide other personalized content based upon your activities and interests to the extent it is necessary to support our marketing activities or advertise the FrostProxy Services or, where necessary, to the extent you have provided your prior consent. Please see the "Your Choices About Personal Information" section below for information about how you can control the processing of your personal information for personalized advertising purposes. Promoting the security of our Services. We process your personal information to the extent necessary to promote the safety and security of our Services, to investigate and prevent fraudulent transactions, unauthorized access to the Services, and other unauthorized and/or illegal activities. For our related business purposes. We process your personal information for data analysis, audits, fraud monitoring and prevention, developing new products and features, enhancing, improving or modifying our products and services, identifying usage trends and expanding our business activities. Complying with legal obligations. We process your personal information when cooperating with government authorities in accordance with our legal obligations to the extent this requires the processing or disclosure of personal information to protect our rights or is necessary to protect against misuse of the FrostProxy Services, to protect personal property or safety, to pursue remedies available to us and limit our damages, to comply with court or other legal orders, or to respond to lawful requests. Reviewing compliance with applicable usage terms. We process your personal information to review compliance with our agreement with you or your organization. Other purposes: We collect and process personal information about you, as necessary to provide the FrostProxy Services, operate the Site and our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other interests as described in this Policy and in our notices to you. We will process your personal information for other purposes about which we notify you in advance, or for which we receive your consent to the extent such consent is required by applicable law.
Storage and processing. Information collected through the Site and other FrostProxy Services may be stored and processed in any country in which FrostProxy or its service providers maintain facilities, including the United States, countries within the European Union, and your country. We use practices designed to ensure that the data we collect under this Policy is processed according to the provisions of this Policy and applicable law wherever the data is located. Retention. We retain personal information for as long as we have an ongoing legitimate business need to do so. We also retain personal information as needed to maintain appropriate business and financial records, protect our legal interests, resolve disputes, or comply with legal or regulatory requirements.
FrostProxy uses practices intended to protect personal information from loss, misuse and unauthorized access, disclosure, alteration, or destruction, whether in transmission or storage. Please keep in mind, however, that we do not and cannot guarantee security, and no Internet transmission is ever completely secure or error-free. You are responsible for maintaining the confidentiality of your account information, including any user name and password you use. For additional information regarding our security practices please see https://frostproxy.com/security.
We would like to keep in contact with you in ways that you find helpful. If you do not want us to use your contact information to communicate with you for promotional purposes, please tell us that when you provide your contact information. You can also let us know your preference later by clicking on this link https://dashboard.frostproxy.com/user and following the instructions on that page, by contacting us as specified in the “Contacting Us” section below, by accessing your account, or by following the instructions in various communications that we may send you. Keep in mind that if you opt out of receiving promotional communications, we may still send you transactional communications (for example, non-promotional emails such as technical or security notices). The preceding rights may depend on your location and your jurisdiction. We will respond to your requests within the appropriate time frames required by applicable law.
FrostProxy may use data provided by third parties in the content on the Site and in the Services and may provide links to web pages and content of third parties (collectively the "Third Party Content") as a service to those interested in this information. FrostProxy does not monitor or have any control over any Third Party Content or third party websites. FrostProxy does not represent or warrant the accuracy of any information contained therein and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk. When you leave the Site, you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from the Site. To the extent you are allowed to post Third Party Content on the Site, you agree to abide by all terms of service and/or end-user license agreements of said third parties, and you further warrant that you have the right to post the Third Party Content on the Site and you indemnify and will hold FrostProxy harmless for any damages resulting from posting said Third Party Content on the Site.
The Australia Consumer Privacy Act (“ACPA”), provides Australia residents with the following rights: Right to know and right to delete. You have a right to request that we inform you as to what personal information about you we collect, use, disclose, and sell. Much of the information about categories of data is already included in this Policy. You also have a right to request that we delete certain data we have about you. You may make such a “request to know” or “request to delete” your personal information (subject to our verification of your identity and a number of exceptions) by contacting us at [email protected]. Right not to receive discriminatory treatment. You have a right not to receive discriminatory treatment for the exercise of your rights under the CCPA. Right to opt out of the “sale” of personal information. You may also have the right to opt out of the sale of your personal information. FrostProxy does not sell information for money. However, making a Australia resident’s personal information (which may include IP addresses and device IDs) available to third parties as described in this Policy, even if no money is exchanged, may be considered a “sale” under the CCPA, given its broad definition of "sale." If you are a Australia resident seeking to exercise your CCPA rights, or if you are an authorized agent wishing to exercise CCPA rights on behalf of someone else, please email us at [email protected]. Please note that to protect your personal information, we may verify your identity by a method appropriate to the type of request you are making.
The third party analytics, support partners, and marketing providers we use with respect to our Site and other Services include: Google Tag Manager for analytics and marketing purposes (to learn more see https://www.google.com/policies/privacy/partners). Google Analytics for analytics (to learn more see https://www.google.com/policies/privacy/partners and to opt-out visit https://tools.google.com/dlpage/gaoptout). Hubspot for analytics and marketing purposes (to learn more, including how to opt out, see https://legal.hubspot.com/privacy-policy) Segment for analytics and marketing purposes (to learn more, including how to opt out, see https://segment.com/legal/privacy/) Olark for support chat and marketing purposes (to learn more, including how to opt out, please visit https://www.olark.com/privacy-policy) Some of these companies are also members of associations that provide a simple way to opt out of analytics and ad targeting, which you can access at: United States: NAI (https://www.networkadvertising.org/managing/opt_out.aspx) and DAA (https://www.aboutads.info/choices/) Canada: Digital Advertising Alliance of Canada (https://youradchoices.ca/)
Most web browsers are configured to accept cookies by default. If you prefer, you can adjust your browser settings to instruct your web browser not to accept cookies. You may also be able to use your browser’s settings to delete specific cookies. If your browser is set to refuse all cookies, this could affect certain features of our Site or other Services. Similarly, if you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, may be deleted.
You can disable web beacons in email messages by changing the settings in your email application to prevent the automatic downloading of images.
Some browsers have incorporated “Do Not Track” (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our Site and other Services do not currently respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described above. Note that if you make the choices described above, some personal information may still be collected by our partners to help us perform analytics and advertising-related functions. If you access the opt out page (or settings) from other devices or browsers, you will need to revisit those pages or settings to opt out from those other devices or browsers. Additionally, making these choices will not opt you out of the use of previously collected personal information or all interest-based advertising.
This Agreement shall be governed by and construed in accordance with the laws of the State of California, without reference to its choice of law rules. Any action or proceeding arising out of this Agreement shall be brought only in a competent state or federal court located in the City and County of San Francisco, California. Customer hereby consents to the jurisdiction of, and laying of venue in, such court(s) and waives any objection thereto. The Parties specifically exclude the United Nations Convention on Contracts for the International Sale of Goods from this Agreement and any transaction that may be implemented in connection with this Agreement.
The failure of FrostProxy to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the party's intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect.
This Policy may be revised from time to time. If this Policy changes, the revised policy will include a new effective date, and we will notify you of such changes by posting the revised policy on this page. Please be sure to check the Policy whenever you submit personal information or use our website. If we make any material changes to this Policy, we will provide you with additional notice or obtain consent to the extent required by applicable law.
If you have any questions, complaints, or concerns about how your information is handled, please email us at [email protected].